You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All live training courses (including seminars/lectures/forums/meet & greets, etc.) are non-refundable or deferrable. They are transferrable so you may have someone else take your place in the course. We may issue a course credit under certain circumstances to allow you to take another course at a different time.
We can ship to most address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We will try our best to provide accurate shipping information but occasionally shipping quotes may need to be updated.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping times do not include packaging and handling times. We strive to process orders from our warehouse within 1-2 business days, however, occasionally may need extra time. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.